Frequently Asked Questions

Do I have to move my details over myself from my previous booking site?

You won’t have to lift a finger. Our team will get everything set up for you and moved over from your previous booking site within 48 hours of your onboarding call. 

Can I connect Tressly to my personal calendar?

Yes. Tressly syncs with your Google calendar. To integrate this, visit ‘Integrations’ under ‘Settings’ in the app.

How do I block off unavailable time on Tressly? 

When clients book online, the times that you've blocked won't be available to them. This is effective for when you’re going on holiday or need to block off a day that you usually work.

To block out time, make sure your Google calendar is synced with Tressly. Input the time or days you would like to block out into your Google calendar and the blocked time will not appear on your booking site.

How do I book a client myself?

To book a client in, go on your booking site like you were a client, select the service they want to book, and put in their details at the point of booking. When you are logged in, you won’t be required to pay a deposit. The client will receive a confirmation email and text. 

How do I make only certain times available on my booking calendar? 

If you only have two booking slots available every day, for example, at 9 am and 2 pm, you can set minimum intervals between your appointments. In this case, the minimum interval between each appointment would be 5 hours.

You can do this in the Tressly app, under the ‘Availability’ tab and then under ‘Minimal interval period between bookings’ select the number of hours you want between each available appointment. 

How do I make certain services only available on selected days or times? 

This feature is coming soon. You would click on a service under the ‘Services’ tab and then under ‘Advanced’ at the bottom, you will be able to set specific times and days for that service.

How do I create a booking for hours that are outside my regular working hours? 

To create a booking outside your working hours, go to your booking site and create a booking as a client would. When you are logged in, you will be in admin mode so you will be able to see time slots that are outside of your normal hours.

How do I ask clients questions when they book?

This feature is coming soon. To ask client-specific questions when they book an appointment with you, go to the ‘My Site’ tab and then the ‘Forms’ section to add your custom questions. The client will have to answer these questions just before they confirm their booking. You will be able to see the answers to these questions under the ‘Bookings’ tab when you click on the client’s appointment details. 

How do I edit a booked appointment?

To change a client's existing appointment, go to the ‘Bookings’ tab in your app and click into the appointment you want to edit.

Clients can also reschedule their own appointments by clicking Change/Cancel Appointment in their confirmation emails.

Can I collect payment through Tressly?

Yes. You can use Stripe to accept payments from clients. If you don’t have a Stripe account, you can set one up here in less than five minutes. 

Does Tressly send email and text notifications?

Yes. Tressy sends email and text messages to remind clients of upcoming appointments. You can also add your own custom message in email notifications. To set this, visit ‘Settings’ (the cog button at the top right of the app) and then go into  ‘Notifications’.

Do I need special software to use Tressly?

Everything is web-based, so all you need is an internet connection and a web browser. We also have a web app that you can save to your home screen for easy access to your account. Clients can use any type of device, including smartphones and tablets, to book with you.

Can I try Tressly before committing?

Absolutely. We recommend anyone considering Tressly to start a 30-day free trial. It's to enjoy the benefits of Tressly before starting a subscription. 

What happens when my trial ends?

When your trial is almost over, you will receive an upgrade email to start your monthly subscription. If you don't decide to upgrade, your Tressly subscription will be canceled. Although your account won’t be active, everything you've done will be saved in case you decide to upgrade in the future. 

Can I import data from another online booking service?

At the moment, you can’t import clients and appointments. You will be able to do this in the future when we launch this feature.